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Days to receipt

  • 1.  Days to receipt

    Posted 17 days ago
    I'm curious to see if anyone is tracking the metric for 'days to receipt' a gift. In our shop, there's a definite difference between the 'days to process and complete a gift entry' (aka internal efficiency metric) and 'days to receipt for the donor experience'. If you are tracking this, what dates are you using to calculate this metric? 
     
    • The date the gift was entered into your CRM till it gets receipted?
    • The date of the gift from the donor (receipt/deposit date) till it gets receipted?
    In cases where the CRM entry date is later than the gift/deposit date (we have syncs with other units where the deposit date precedes the CRM entry date), are you using the earlier of those two dates?

    ------------------------------
    Jessica Baker
    Director, Data Quality, Gift Processing, Strategy
    University of Texas at Austin
    jbaker@austin.utexas.edu
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  • 2.  RE: Days to receipt

    Posted 17 days ago
    Jessica, the industry standard for receipting has been 48-hours for as long as I can remember.  That's 48-hours from when the gift arrives in your office to when the receipt is mailed.

    Ideally, we are processing gifts on a "same day" basis.  I tend to follow "banking" rules here.  If the gift comes in the door before 2 PM, I enter and deposit it that day.  And receipts are generated overnight or merged the following morning.

    As for dates, I advocate for printing the "processed" date on your receipt.  That's the date you enter the gift into your CRM.

    John

    John H. Taylor
    Principal
    John H. Taylor Consulting, LLC
    2604 Sevier St.
    Durham, NC   27705
    919.816.5903 (cell/text)

    Serving the Advancement Community Since 1987






  • 3.  RE: Days to receipt

    Posted 17 days ago

    Here at the University at Buffalo we use "date it was deposited to the bank", usually the date it comes into our foundation. The IRS tax receipt should be mailed or emailed within 3 days after that.

     

    This is a metric we just established and so far seems very reasonable.

     

    Kathy