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Non-responsive donor

  • 1.  Non-responsive donor

    Posted 01-12-2022 11:33 AM

    We received a gift in December from a donor.  Her note, and I'm paraphrasing, said:

     

    I'm not designating this gift but would like it to go to XXXXX, where I used to work, if possible.

     

    We've tried several times (>3, including letter, email and phone) to contact her to clarify.

     

    We don't have that particular area currently so they money wouldn't be spent.

     

    We need to process this gift one way or another and close December.

     

    What are our options?  Gift is in excess of $1,000 but less than $10,000.

     

    Thanks

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  • 2.  RE: Non-responsive donor

    Posted 01-12-2022 11:40 AM
    Record the gift into a Suspense or Holding account.  Issue a receipt thanking them for their gift and enclose a note asking them to contact you to review distribution options.

    John

    John H. Taylor 
    919.816.5903 (Cell/Text)

    Big Ideas; Small Keyboard





  • 3.  RE: Non-responsive donor

    Posted 01-12-2022 11:45 AM

    Thanks, John.

     






  • 4.  RE: Non-responsive donor

    Posted 01-13-2022 07:29 AM
    I agree with John and also would encourage you to set a deadline. Something like, "If we don't hear back from you by [date] then we will designate this gift to [most closely related area]."

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    Jackie Kubera-Martin
    Director of Gift and Data Processing
    Rochester Institute of Technology
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