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Silent Auction Platform / App

  • 1.  Silent Auction Platform / App

    Posted 10-10-2019 08:17 AM

    Good Morning,

     

    I'm currently researching Silent Auction Platforms / apps and wanted to check with the list first to see what other organizations have used and been happy with.  One of my main requirements is that it has to integrate with Braintree as a payment processor.   

     

    Thanks in advance for any suggestions.

     

    image001.jpg@01CEDAD9.3283CD20

    Charlie Saliba '02 | Manager, Technical Services

    Information Management Services | Auburn University

    1550 East Glenn Avenue | Office 1306 | Auburn, Alabama 36849

    O: (334) 844-1490 | M: (334) 319-0215 | csaliba@auburn.edu

    Auburn.edu | @AuburnIMS | Facebook.com/AuburnIMS | LinkedIn

     

     



  • 2.  RE: Silent Auction Platform / App

    Posted 03-08-2021 07:34 PM
    Hey Charlie, found this while doing my own research.  Did you find anything?  I found three vendors others have used, but I know nothing about them:

    • Bidding for Good
    • OneCause 
    • HandBid


    ------------------------------
    Jeff Baynham
    Associate Vice Chancellor, Advancement Services
    NC State University
    ------------------------------



  • 3.  RE: Silent Auction Platform / App

    Posted 03-09-2021 07:28 AM
    Charlie,

    It's been a while - I hope you're doing well.

    We have successfully been using GiveSmart. It only allows a CardConnect merchant account. I understand not wanting to have multiple payment processors, but the fees aren't exorbitant (3.5% VISA/MC/Discover, 3.95% AMEX) and you're not charged for use of the processor beyond that.


    Kennesaw State University

    Matt Bain
    Executive Director, Advancement Services
    Division of University Advancement

    1000 Chastain Rd NW # 9102
    Room 4550
    Kennesaw, GA 30144-5588

    p: 404-944-9130
    e: mbain8@kennesaw.edu







  • 4.  RE: Silent Auction Platform / App

    Posted 03-09-2021 08:15 AM

    We used OneCause for three years. We ran our silent auction using their online platform, we sold tickets through their platform, we used it for on-site gala registration, live event paddles up, and live event auction. Fantastic customer service both remote and physical live human beings at the gala. Interface easy to learn and use for staff and volunteers. Our challenge was processing the money. We were unable to get a report that directly listed each individual purchase to a credit card and a person's name. We could get a report that tied each purchase to a credit card, and we could get a report that tied an individual credit card charge with a person's name, but not a report that tied each individual purchase with the credit card used AND the person's name. We record each transaction individually so amongst 1,000+ individual auction items, paddles up gifts, ticket purchases, and sponsorships it was a real challenge to reconcile.

     

    This year we moved 100% virtual and jumped to Clickbid. The interface is easy to use, our volunteer and staff have set up everything electronically. We have total control over when charges are applied to cards, and have been shown examples of the exact type of reporting we need to make this work for us. The biggest difference we have found is that Clickbid is very a la carte – you purchase each part of their services separately, including customer support. The access to support is very limited and after the amazing support we had with OneCause that was a jolt to our senses. Our events (silent online auction followed a week later by live virtual gala) got pushed back because of the freeze here in Texas. Fingers crossed it all goes well.

     

    Carol Nash (she/her/hers)

    Advancement Coordinator and Database Manager

    The Awty International School

    7455 Awty School Lane  |  Houston, Texas 77055

    Direct: 713-328-5861  |  www.awty.org

     

    image010.jpg@01D43F65.033811C0

     

    Houston's Premier International School

     

     






  • 5.  RE: Silent Auction Platform / App

    Posted 03-13-2021 08:17 AM

    Hello,

    Could you tell me which vendor(s) GiveSmart uses as a merchant account?  We currently have Authorize.net as an approved merchant vendor.

    Thank you,



    ------------------------------
    Melody Esposito
    Technical Coordinator, Development Systems
    Yale New Haven Hospital
    melody.esposito@ynhh.org
    ------------------------------



  • 6.  RE: Silent Auction Platform / App

    Posted 30 days ago
    Hi Melody,

    They only use CardConnect, but it seems there are no recurring fees to you aside from the 3.5% VISA/MC/Discover, 3.95% AMEX processing fees.


    Kennesaw State University

    Matt Bain
    Executive Director, Advancement Services
    Division of University Advancement

    1000 Chastain Rd NW # 9102
    Room 4550
    Kennesaw, GA 30144-5588

    p: 404-944-9130
    e: mbain8@kennesaw.edu