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  • 1.  Online Bill Pay

    Posted 06-24-2021 08:55 AM
    Has anyone else run into an issue where online banking bill pay is somehow pushing online bill payments that are *not* gifts through your online giving webpages? I'm not smart enough to understand how they are doing this, but I believe this is what is occurring. Individuals claim they are paying their bills as normal, and the money shows up in our gift loader from iModules. For example, individual is paying $25 to Widget Systems Inc. and it is pushed through our Widget Foundation Gifts online giving form. Widget Systems and Widget Foundation are two different entities. Individuals claim they have always paid their Widget Systems Inc. bill this way. I'm still investigating but thought I'd ask if the peanut gallery has run into anything similar. I'm trying to get ahold of someone on the bill pay service side but of course that's just a rando complaint department email.

    Aaron Forrest
    Senior Director, Gift and Donor Services
    University of Rochester