There are times when we find this useful, such as recording when a constituent has a bio change or preference. (I'm on the data end but not gift processing.) Not sure if this is what you were asking, but if you want to copy and paste the header with the date, etc., hit Reply on the email and you can copy the text from there. There might be a way for your email client to export the email as a file that you can attach, but I would avoid that, as you may not be able to open the file down the road when/if email file formats change.
Business Analyst/Quality Assurance Specialist
The University of North Carolina at Chapel Hill
Office of University Development
Thanks, Kelli. The push-back I'm getting is my boss doesn't want the headers saved because they're "ugly." I want to establish how other people handle them.
Gotcha. We don't have one consistent way we would capture this info every time, but I have seen comments in our system such as "Per email on mm/dd/yyyy from <whoever>, 'blah blah blah'" Just quote the important bit and manually include the important parts from the header. Again, this is in the context of bio updates. In regard to gift processing, I would be more inclined to keep the ugly stuff, as it is essentially a date/timestamp and "signature" of sorts. Not legally binding, but definitely more "official." It also captures the email address and can facilitate tracking down the original if necessary.