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3rd-party donation gift entry in RE and acknowledgement

  • 1.  3rd-party donation gift entry in RE and acknowledgement

    Posted 10-04-2022 11:41 AM

    One of the entities of our University went 'rogue' and is receiving donations via a 3rd-party website (see below). My questions/concerns are:

    1)  Only 80% of the donation is being received due to the 3rd-party fees. Do I track the full gift amount in Raiser's Edge to give credit to the donor for their intended gift amount? Or do I have to just enter the actual amount received?

    2)  Do I have to 'hard credit' eTeamSponsor, Inc. and 'soft credit' the donor or can I just 'hard credit' the donor?

    3)  It appears based on the info below the donors are receiving a 'Thank You' after making their gift but I'm not certain it's a 'tax receipt'. I still shouldn't be issuing a tax receipt on behalf of my organization, correct?

    Upon your gift you will receive a "Thank You" email acknowledgement.

    Gift is protected by 256 bit encryption, the same standards used by banks.
    eTeamSponsor does not store any of your credit card or banking information.

    This gift is being processed in the United States.

    eTeamSponsor, Inc. ("Company") is deeply committed to safeguarding your privacy online. We do not collect personally identifiable information about individuals-such as names and postal and/or e-mail addresses-except when it is knowingly provided to us by those individuals. This Privacy Policy only applies to transactions made and data gathered on the web site ("Website") and does not apply to any other website. The terms of this Privacy Policy shall govern all interactions with the Company through either the Company's Website or e-mail. By using the Company's Website or communicating with the Company by e-mail, you agree to the terms of this Privacy Policy. If you do not agree with any aspect of the Website, please do not continue to use the Website or services. We ask that our visitors periodically review this page to ensure familiarity with the most current version of our privacy statement.

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    © Copyright 2010-2022

    Jeff Goldman
    Advancement Services Manager
    Holy Family University - University Advancement

  • 2.  RE: 3rd-party donation gift entry in RE and acknowledgement

    Posted 10-04-2022 11:50 AM
    ff, you need to see if the rogue unit signed a contract (probably improperly) authorizing the vendor to serve as your fiscal agent.  If, heaven forbid, they did then the donors should be receipted for the full amount they paid.

    You also need to find out whether they are operating like a DAF (similar to Benevity) to determine whether a legal receipt has already been issued.

    Without knowing the answers to these questions it's not immediately clear who gets hard credit, how much hard credit is given, who is sending the receipt, and the amount that needs to go on that receipt.

    And when you are done, create a third-party fundraising policy that prohibits things like this from happening in the future!


    John H. Taylor
    John H. Taylor Consulting, LLC
    2604 Sevier St.
    Durham, NC   27705
    919.816.5903 (cell/text)

    Serving the Advancement Community Since 1987

  • 3.  RE: 3rd-party donation gift entry in RE and acknowledgement

    Posted 10-05-2022 10:13 AM

    Shut it down! Also, where is the money going if it wasn't setup by you?



    Aaron Forrest CPA

    Senior Director Gift and Donor Services

    University of Rochester Office of Advancement

    585.275.2799 |