Help/FAQs

Training Resources

General / Account

Contacts / Connections

Communities / Discussions

Libraries / Resources


General | Top

Q: What is aaspConnect?

A: aaspConnect was launched in the September 2019 and is an enhancement of aasp's former listserv FundSvcs, founded by John Taylor in 1994. Hosted in Higher Logic, aaspConnect is an online community designed to give subscribers the power to communicate more dynamically. View John Taylor's full press release video.

Q: What is my username/password?

A: Your login credentials are the same username and password that you use to log in to your aasp account on our main website at advserv.org. If you have forgotten your login credentials or need assistance with your login information, please click here.

Q: How do I view my aaspConnect profile?

A: In the top right corner, select the drop-down arrow next to your headshot and select "Profile."

Q: What features are available in my aaspConnect profile

A: There are four tabs in your profile:

  • My Profile – The default tab where you can add your professional bio & headshot, update your contact information, and share your social media handles with others.
  • My Connections – View people you've added to your contact list, other members in similar networks (i.e. location, organization type), the communities you belong to, and discussion post/threads you follow and have contributed to within aaspConnect.
  • My Contributions – View a full list of all your contributions in aaspConnect, drafts of posts you started, and achievement badges for all your hard work.
  • My Account – The "My Account" tab is where you can control all of your aaspConnect settings in one central location such as privacy settings, email preferences, community notifications, and more! You can also view your aaspConnect inbox, sent messages, contact requests, and community invitations from others.

Q: Why am I getting an “Insufficient Privileges” message?

You will be automatically redirected to the "Insufficient Privileges" page if you try to access a members-only area of aaspConnect. If you believe you received this message in error, please log in to your aasp member account and assure your membership is up to date or contact the main office for assistance.

Q: What access do I get with my current aasp membership?

aasp members (individual & organization) receive full, unlimited access to aaspConnect and its available resources. Nonmembers / guest visitors receive access to the FundSvcs Community (includes email archives from January 1, 2019 to present) and the Downloads Library (includes resources uploaded prior to June 30, 2019).

Q: I am a nonmember. How do I get full, unlimited access to aaspConnect?

Become a member of aasp today by registering online or filling out our PDF registration form. Membership not only includes full access to aaspConnect, but it also comes with discounted registration rates to any of our education events (i.e. Summit, regional events, best practices webinars), partner discounts, exclusive access to our career center, and a copy of our published quarterly newsletter aaspiration. Learn more & join today!

Q: Are there any community rules and regulations I should be aware of?

Yes, all participants of aaspConnect must adhere to our enforced Code of Conduct. The link to these rules will always be in the top left hand corner of the website for your reference.

Q: What if I see a Code of Conduct violation?

If you believe an individual has violated the aaspConnect Code of Conduct, you can anonymously report it by filling out this report form.


Contacts / Connections | Top

Q: How do I find other members?

A: Click the "Directory” link found in the main navigation bar. The Directory lets you search for other users based on:

  • First and/or last name
  • Organization name
  • Email address

Switch to the “Advanced Search” tab to refine your search results by:

  • Location
  • Community
  • Organization Type
  • Other affiliated associations

Q: How do I add contacts to my contact list?

A: There are several ways to add contacts. When you perform a search in the Directory, you will see an “Add as contact” button to the right of each person in your search results. Just click this button to send a contact request. If you click through and view an individual’s profile, you can click the contact request link to the right of his or her profile picture.

Q: How do I view & accept contact requests?

A: Navigate to your profile and click on the "My Account" tab. Choose "Inbox" from the drop-down menu. On that page, select "Contact Requests." A number will appear if you have any pending contact requests. You can decide if you would like to accept, decline, or send the requestee a message.

Q: Why should I add contacts to my contact list?

A: Creating this virtual address book makes it easy to send your contacts messages through the community site to stay in touch, ask questions or even build a referral network. Additionally, when you view another member’s profile, you’ll be able to see any contacts you have in common. You can also choose to let your contacts view certain demographics in your profile that others can't.


Communities / Discussions | Top

Q: What are communities?

A: Communities allow you to participate in discussions and share resources with other members. We offer several different types of communities:

  • FundSvcs Community – An open community for both aasp members and nonmembers.
  • Archives Community – Old email conversations and attachments from the former FundSvcs listserv
  • Sector Specific Communities – Communities that focus on specific advancement services sectors so you can network with others in the same field.
  • Committee Communities – Invite-only communities for aasp committee members.

Q: What are community discussions?

A: Discussions are a way community members can communicate with each other. You can engage in conversation online or via email. Discussions function like a social media feed OR a listserv depending on user preference.

Q: What communities do I already belong to?

A: Go to “Communities” in the main navigation bar. Select “My Communities” to view the communities you currently belong to.

Q: How do I join/subscribe to a community and the affiliated discussion group?

A: Click on “Communities” in the main navigation and click on “All Communities” in order to see a list of available communities. Click on the community that you wish to join and simply click "Join," then choose a delivery option for posts (Real Time, Daily Digest or No Email).

Q: How can I control the frequency and format of emails I receive?

A: Navigate to your profile and click on the "My Account" tab. Choose "Community Notifications" from the drop-down menu. On that page, there are subscription options: Real Time, Daily Digest, No Email.

For each discussion, you have the following delivery options:

  • Real time – Sends an email every time a new message is posted.
  • Daily digest – Sends one email to you each day, consolidating all of the posts from the previous day.
  • No Email – Allows you to be part of the group without having emails sent to you. You can still post and read others’ messages by logging into the community site.

Q: How do I leave a community or unsubscribe from a discussion?

A: Go to your profile and click on the "My Account" tab. Choose "Community Notifications" from the drop-down menu. Here, you will see a list of available communities and those to which you’ve subscribed. Select "Leave Community” under the Actions column for the discussions you wish to leave.

Q: How do I start a new discussion post?

A: There are two ways to start a discussion post:

  1. Online – To start a discussion post online, locate the community you are interested in viewing from the appropriate communities page. Select "Discussion" and click "Post New Message" on that page. You can select which community you wish to post to, if you'd like to cross post to another community, how you want your name to appear as a from sender, subject line, content & attachments, signature, and when you'd like to post the message. Please note that you cannot cross post across more than two communities at a time. We strongly advise against repeatedly posting the same message in every community because the message will be flagged as spam. Please post messages in the communities where content is relevant. If you feel the message applies to all advancement services communities, please post only in the FundSvcs Community.
  2. Via Email – To start a discussion post via email, draft and send an email from your email platform as normal. Send to the email address attached to the specific community discussion you wish to post in. You can find this email on the main community page underneath the community logo. If you think you will be posting in this community frequently, we recommend you save this email to your contacts. Please note that this only works if you have logged in to your aaspConnect account, accepted our user Code of Conduct, and are subscribed to the community you wish to message. You will receive a denial email if you have not followed the steps listed.

Q: How do I respond to others’ posts?

A: There are two ways to respond to a discussion post:

  1. Online – To respond to a discussion post online, please navigate to the discussion post and click “Reply” to send your message to the entire community. To only send a message to the author of a post, please select “Reply Privately” (located in the "Reply to Discussion" drop-down). We recommend replying to the sender for simple comments like “me, too” that add little value to the overall discussion; and replying to the entire community when you are sharing knowledge, experience or resources that others could benefit from.
  2. Via Email – To respond to a discussion post via email, select the "Reply to Group" button in the email to reply to send your message to the entire community. You can also hit "Reply" or "Reply All" like a normal email in your inbox. Just note that both "Reply" and "Reply All" will email back to the entire community. To only send a message to the author of a post, select the "Reply to Sender" button in the email.

Q: How do I save & view my drafts?

A: You can only save a draft of your content if you are posting in a community online. To do so, start a new post or respond to a thread. At the bottom of your post, select "Save as Draft." You can view your draft in your profile. Navigate to your profile and click on the "My Contributions" tab. Choose "List of Contributions" from the drop-down menu. On that page, you will see all of the posts and threads you've contributed to as well as your saved drafts.

Q: I’m having trouble viewing the HTML email messages. How do I fix this?

A: If images are not appearing, it is likely that your email client is set to suppress images. This should be something you can change in your security or viewing options. If you would rather receive text-based email, go to your profile page and click on the "My Account" tab. Choose "Community Notifications" from the drop-down menu. Select the “Plain Text” format option for each of the discussions you are subscribed to.

Q: Can I search for posts across all the communities?

A: Yes, please enter a keyword in the search bar located in the main navigation. To refine your search results, please select "Show Advanced Search".

Q: How do I see a listing of all of the posts to a specific Community?

A: Locate the community you are interested in viewing from the appropriate communities page. Click through the community's landing page, then click on the “Discussions” tab. If you see a post you’re interested in, click the subject line which will take you to the entire thread. “Show Original Message” at the bottom of all of the posts in a thread will display the original message that started that discussion.


Libraries / Resources | Top

Q: How do I find resources that may have been uploaded by other members?

A: If you know which library the resource might be located in, find the affiliated community via the All Communities page. Click through the community's landing page, then click on the “Library” tab. If you do not know where the resource might be, enter search terms in the main search box the same way you might enter search terms into Google or another search engine.

Q: Can I search for specific file types?

A: Yes. Enter your desired keyword in the main search box. From the search results page, click "Show Advanced Search."  Then click on “Search for Specific File Types.” This gives you the option to specify file type: Document, Image, Spreadsheet, etc.

Q: How do the libraries get populated?

A: The libraries are populated in two ways:

  1. When you include an attachment in a discussion post, the system automatically places it in the affiliated library.
  2. You can also upload documents directly to a library by using the “Share a File” link found under “Participate” in the main navigation or "Create New Library Entry" button on any community's library page. Library resources are not required to be associated with a discussion thread.

Q: How do I upload a file?

A: Select the “Share a File” link found under “Participate” in the main navigation or "Create New Library Entry" on any community landing page. Please note that uploading a document is accomplished by completing a few steps, and each step must be completed before you can move on to the next:

  • Choose a title for your document and include a description (optional). Select the library to which you’d like to upload it and select a folder to which you’d like to upload it (optional).  Then, choose an Entry Type (most will be Standard Files, but be cognizant of any copyright licensed material). Once you have completed these steps, please click “Next.”
  • Upload your file.
  • Select “Next” if you want to further describe your files and/or add tags to your file.  Otherwise, please click “Finish” to post your library entry

Q: What kind of files can I upload?

A: The system supports dozens of file types including hyperlinks, standard files (Word, Excel, PowerPoint), webinars, images and YouTube videos.

Q: What are the “tags” for?

A: Tags are great way to organize and categorize content on your site. Tags can be applied to blogs, library entries, events, and glossary terms. Tagged items are prioritized in the search results.

Q: What is the difference between community libraries & the "Resource Libraries" on the main navigation?

Community libraries are unique to each community and are available for subscribed members to contribute. The "Resource Libraries" include the Downloads Library, Best Practices Library, Member Surveys, and Summit Presentations. These are facilitated by aasp volunteers & staff. If you wish to contribute to the Downloads Library, please fill out this submission form. Note that you must be logged in to your aasp member account to contribute.